FAQs

Orders & Delivery

Are your products genuine Nu Skin?

Yes. Every product on Radiant Plush is authentic Nu Skin, sourced through official Nu Skin channels in India. We do not sell grey-market or repackaged stock.

How do I place an order?

Add products to your cart and check out on the site. If you would rather order over WhatsApp, message us and we will help you through it.

Can I change or cancel my order?

Yes, as long as it has not been dispatched. Message us with your order number as soon as possible and we will help.

Do you deliver across India?

Yes. We deliver to addresses across India. Shipping charges and delivery timings are shown at checkout before you pay.

How do I track my order?

Once your order ships, we send you the tracking details. You can also find your order status under My Account.

My order arrived damaged. What should I do?

Send us a photo of the package and the product as soon as you receive it, and we will arrange a replacement.

Products & Routines

Where should I start if I am new to Nu Skin?

The Nu Skin Starter Bundle covers a complete daily routine: Face Wash, Glow Toner, Vitamin C Serum, Light Moisturising Cream and Sunscreen SPF 50. You can add a SereNu device later.

Which moisturiser suits humid weather?

Many people in humid cities prefer the SereNu Gel Cream for its light feel. The Nu Skin Light Moisturising Cream suits drier days and air-conditioned rooms.

Can I use these products with sensitive skin?

Always patch test a new product first. If you have a skin condition, are pregnant or are under medical care, check with your doctor before starting a new routine.

What is the difference between LumiSpa iO and Galvanic Spa?

LumiSpa iO is a daily facial cleansing device used with its own LumiSpa Cleanser. Galvanic Spa is used a few times a week with Brightening Serum for a short at-home treatment. Many people use both.

When should I replace the LumiSpa iO treatment head?

Replace it when it starts to show wear or as advised in the device instructions. Replacement treatment heads are available in our shop.

What is in the Glow Facial Treatment sets?

They bring together SereNu Professional devices and consumables for a complete at-home glow facial. Open each product page to see exactly what is included.

Nutrition & Business

What is a Prysm iO scan?

Prysm iO is a quick, non-invasive scan that uses light to read the carotenoid level in your skin and gives you a Skin Carotenoid Score. It takes under a minute.

How do I book a Prysm iO scan?

Message us on WhatsApp or use the contact form and ask for a scan. We will confirm a time with you.

Which nutrition kit is right for me?

The Core Nutrition Kit pairs LifePak Elements and Optimum Omega for one person. The Mini and Mega bundles are fuller programmes, and the Healthy Household Starter Kit covers the family.

What is your return policy?

Please see our Refund and Returns Policy for full terms. For hygiene reasons, opened skincare may not be returnable unless it arrived damaged.

I want to start a Nu Skin business. Can you help?

Yes. Our business bundles give you the core products to use and share. Talk to us first so we can explain how it works and help you choose the right bundle.

Who runs Radiant Plush?

Radiant Plush is run by an independent Nu Skin Brand Affiliate. We are not Nu Skin Enterprises, and we will always tell you plainly what a product is designed to do.

Still have a question? We are happy to help.